Information We Collect

SkyyStream collects personal information that you voluntarily provide when you create an account, subscribe to our services, purchase access to live events or VOD content, participate in live chat, or contact us through forms or email.

This information may include your name, email address, phone number, payment details (processed securely through third-party providers), viewing preferences, watch history, and any information you choose to submit in your profile or during interactions on the platform.

We do not sell or trade your personal information to outside companies. However, we may share limited data with trusted service providers when necessary to operate the platform, such as payment processors, video hosting services, analytics tools, email services, or customer support platforms.

SkyyStream may automatically collect basic technical information such as IP address, browser type, device information, pages visited, referral sources, and streaming quality metrics. This helps us improve our website, personalize your experience, optimize video delivery, and ensure platform security.

Cookies & Tracking Technology

SkyyStream uses cookies and similar technologies to enhance your experience on the platform. Cookies help us remember your preferences, maintain your login session, track your viewing progress, and analyze how users interact with our website and streaming content.

We may also use third-party analytics tools, such as Google Analytics, to measure site performance and streaming quality. These tools may place their own cookies to collect anonymized usage data.

You may modify your browser settings to block cookies, but some features of the platform, including video playback and personalized recommendations, may not function properly without them.

Email Communication

SkyyStream may send you communications related to your account, subscription, upcoming live events, new content releases, or service updates. These emails are considered part of the service.

You may also choose to receive optional newsletters, event notifications, content recommendations, or promotional material. You can opt out of these at any time by using the unsubscribe link or contacting us directly.

If you contact us through a form or email, we may follow up using the provided contact information to assist you with your request.

Analytics & Platform Data

SkyyStream uses analytics tools to understand how users interact with the platform. This may include information such as browser type, device model, operating system, IP address, referring pages, time spent watching content, video playback quality, and interaction with live chat features.

This data is used internally to improve user experience, enhance security, optimize streaming performance, and guide product development. Analytics data is aggregated and does not include personally identifiable information.

We may also maintain server logs that capture technical information automatically, including streaming metrics and platform usage patterns. This information is used for troubleshooting, security auditing, and performance optimization.

Changes to This Privacy Policy

SkyyStream may update or modify this Privacy Policy from time to time to reflect changes in our services, legal requirements, or operational practices.

If we make material changes, we may notify you via email or by posting an updated notice on the website.

If you have questions about this Privacy Policy, please contact us at support@skyystream.com.