Privacy Policy

1. Introduction

SkyyStream ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your information when you use our streaming service, including our website, mobile applications, and other platforms (collectively, the "SkyyStream Service" or "Service").

By using the SkyyStream Service, you agree to the collection and use of your information as described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Information You Provide

We collect information you provide directly to us, including:

• Account Information: Name, email address, password, phone number
• Profile Information: Profile picture, display name, preferences, viewing preferences
• Payment Information: Billing address, payment method details (processed by secure third-party payment processors)
• Communications: Messages you send to us, feedback, and support requests
• Content Ratings: Ratings, reviews, and feedback you provide for content

2.2 Information We Collect Automatically

When you use our Service, we automatically collect:

• Device Information: IP address, device type, operating system, browser type, device identifiers, and hardware information
• Usage Information: How you interact with our Service, including viewing history, search queries, and content preferences
• Streaming Data: Content you watch, watch time, streaming quality, buffering events, and playback information
• Location Information: General location based on IP address for content licensing and regional availability
• Log Data: Access times, pages viewed, features used, and error logs

2.3 Information from Third Parties

We may receive information about you from:

• Social Media: If you connect your account through social media platforms
• Content Providers: Information about content availability and licensing
• Analytics Services: Usage analytics and performance data
• Payment Processors: Payment confirmation and billing information

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our streaming service
• Process your subscription and payments
• Personalize your experience and provide content recommendations
• Analyze usage patterns and optimize streaming performance
• Communicate with you about your account and our service
• Provide customer support and respond to your inquiries
• Detect and prevent fraud, abuse, and security threats
• Comply with legal obligations and enforce our terms
• Develop new features and improve our technology
• Conduct research and analytics to improve our service

4. Content Recommendations and Personalization

We use your viewing history, ratings, and preferences to provide personalized content recommendations. This includes:

• Suggesting content based on what you've watched and rated
• Creating personalized watchlists and "Continue Watching" sections
• Showing relevant content in search results
• Optimizing content discovery and browsing experience
• Improving our recommendation algorithms

You can manage your viewing history and preferences through your account settings. You may also have the option to disable certain personalization features.

5. Information Sharing and Disclosure

5.1 Service Providers

We share your information with trusted service providers who help us operate our service:

• Cloud Services: Data storage and hosting providers
• Content Delivery Networks: To deliver streaming content efficiently
• Payment Processors: To process your payments securely
• Analytics Services: To understand usage patterns and improve our service
• Customer Support: To provide you with assistance when needed
• Content Providers: To ensure proper licensing and availability

5.2 Legal Requirements

We may disclose your information if required by law, regulation, legal process, or governmental request. We may also disclose information to protect our rights, property, or safety, or that of our users or others.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your information.

5.4 Aggregated Information

We may share aggregated, anonymized information that does not identify you personally for research, analytics, or other purposes.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest using industry-standard protocols
• Secure authentication and access controls
• Regular security assessments and vulnerability testing
• Secure hosting infrastructure with multiple layers of protection
• Employee training on data protection and privacy
• Incident response procedures and monitoring
• Regular backups and disaster recovery procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This includes:

• Account information for as long as your account is active
• Viewing history and preferences for personalization purposes
• Payment information as required by law and for billing purposes
• Log data for security and analytics purposes
• Communications for customer support and legal compliance

When we no longer need your personal information, we will securely delete or anonymize it. You may also request deletion of your information as described in the "Your Rights" section below.

8. Your Rights and Choices

8.1 Account and Profile

You can manage your information through your account settings:

• Update your profile information and preferences
• Manage your viewing history and ratings
• Control your privacy settings and personalization options
• Update your payment and billing information
• Download your data or request data portability

8.2 Communication Preferences

You can control how we communicate with you:

• Opt out of marketing communications
• Manage notification preferences
• Control email frequency and content
• Unsubscribe from promotional emails

8.3 Data Rights

Depending on your location, you may have the following rights:

• Access your personal information
• Correct inaccurate or incomplete information
• Delete your personal information
• Object to processing of your information
• Request data portability
• Withdraw consent where processing is based on consent
• Restrict processing of your information

8.4 GDPR Rights (EU Residents)

If you are a resident of the European Union, you have additional rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with a supervisory authority.

8.5 CCPA Rights (California Residents)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected and the right to opt out of the sale of personal information.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience and understand how you use our Service. These technologies help us:

• Remember your preferences and settings
• Analyze usage patterns and improve our service
• Provide personalized content and recommendations
• Ensure security and prevent fraud
• Optimize streaming performance

Types of cookies we use:

• Essential Cookies: Required for the Service to function properly
• Performance Cookies: Help us understand how you use our Service
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Provide insights into usage patterns
• Advertising Cookies: Deliver relevant advertisements (if applicable)

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our Service.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your personal information.

For transfers from the European Union, we rely on adequacy decisions, standard contractual clauses, or other appropriate safeguards as required by law.

11. Children's Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

For users between the ages of 13 and 18, we may collect limited information with parental consent where required by law.

12. Third-Party Services

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

We may also integrate with third-party services for features like social media sharing, analytics, or payment processing. These services may collect information about you in accordance with their own privacy policies.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the updated Privacy Policy on our website
• Sending you an email notification
• Displaying a notice in our Service
• Updating the "Last updated" date at the top of this Privacy Policy

Your continued use of our Service after any changes to this Privacy Policy constitutes acceptance of the updated policy.

14. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: